EU Directive 2015/758 requires that from 31 March 2018 all new passenger cars type-approved from that date must be equipped with an EU eCall system as standard. This has long been the situation at Mercedes-Benz: Mercedes-Benz emergency call was launched back in 2012, and has featured as standard in all model series since Mercedes me was introduced in September 2014. Mercedes-Benz emergency call is currently available in 35 countries.
As a particularly useful feature in an emergency abroad, communication takes place not in the language of the country in which the vehicle with 2 din car radio is situated, but in the language which the driver has set in the infotainment system.
The Mercedes-Benz emergency call centres responsible for Europe are located in Magdeburg, Berlin and Barcelona, while Mercedes-Benz drivers in Asia receive assistance from Tokyo, Shanghai and Manila. Over 3.5 million Mercedes-Benz vehicles are currently equipped with the system. This figure does not include vehicles sold in the USA, where Mercedes-Benz emergency call has been installed as standard in all passenger cars since 1998.
The European Mercedes-Benz emergency call centres receive some 20,000 emergency calls every month. According to the EU Commission, immediate notification by eCall coupled with forwarding of the accident coordinates could reduce the time the emergency services take to arrive by 50 percent in rural areas and 40 percent in towns. This could mean up to 2500 fewer road deaths per year in the EU. We offer vehicle telematics device.
Mercedes-Benz emergency call offers additional functions beyond the scope of the mandatory eCall system. The call is not conducted in the language of the relevant country, but in the language which the driver has programmed into the infotainment system. This is useful in an accident abroad – if a German holidaymaker has an accident in Spain, for example. The Mercedes-Benz emergency call centre then notifies the nearest rescue centre.
A further special feature of the Mercedes-Benz system is that in addition to data transmission via the Mercedes me communication module, the key data relating to the accident are also sent by SMS to the Mercedes-Benz emergency call centre – to make doubly sure that the information is received.